Money Back guarantee
We value each customer and handle their orders on a one-to-one basis, looking at all the important aspects of the assignment. Before starting to fill in the order form, please, read through some options you are entitled to, like a money-back guarantee, which we think would give you more confidence in our assistance. It will help us work comfortably and without problems.
Generally, we successfully complete our primary task, which is to deal with any circumstances to provide our purchasers only with top-notch works, therefore, the money-back guarantee isn’t a regularly used service. We offer our customers the opportunity to have their work revised, to make sure that each demand is met.
If the situation you've got fits the instances listed down below, you can certainly expect a refund. Make sure you pay attention to the fact that based on the specifics of your order the refund might be partial or full.
- When you have placed two identical orders
The instant you find out that you accidentally placed two orders which appear to be the same, get in touch with our client support - it will help you refund the money for the second one. We would like to stress that you do not have the opportunity to get the full sum back if we've already appointed a writer and started working on of your paper; thus, it is better for you to make the order attentively and double-check it.
- Your order is cancelled before we appoint the writer
No in-depth explanation is needed in such a case. You can always return the entire amount, having called off your order before it is given to our specialist.
- When our service cannot find the right specialist
While continuously working on our team growth, we still occasionally can end up in a situation where all our highly qualified experts are busy working on tasks at hand; in such a case and we can’t find a writer for you, your order will be fully refunded.
- If you paid twice for one order
Unfortunately, even when we're very meticulous with monitoring all the bills and orders, sometimes such situations can arise. Having noticed that you paid twice for one order - you simply need to tell our customer support team about the accident. We should emphasize that a 100 % refund can be done on condition that you've kept the receipt copies and can show them to us.
This kind of a refund could be approved when your situation is deemed as corresponding to one of those mentioned below in this subsection:
- Issues with timely order delivery
It happens only in case of some unforeseen circumstances. The amount is negotiated with the buyer and is affected by several factors. To prevent such situations, the clients need to be very attentive too. Sometimes it could be difficult for us to begin working on the task because the client has not sent us some necessary materials. It is clear that in these circumstances receiving a refund is not possible. Thus, we recommend sending every important file right after you fill out the order form.
- Cancelling your order while it has already been assigned to our author
Taking into consideration the writer’s partial work, you're likely to be refunded with 70% of the total sum. Don't forget that canceling your order past the halfway point to the due date allows you to get up to 50% of the full amount paid.
- Post-submission claim
Allow us to know your comments regarding our work, and we will try to do our best to solve any issues. A possible refund would depend on the result of our analysis. Yet, these situations are extremely rare since we always endeavor to meet all your needs.
- Uncommon cases of plagiarized papers
It is possible to notify us about any data used in your work, that have been used without correct referencing. It'd help us refine the originality of our works, and you, in exchange, would receive a partial refund or revision option.
- You got a mark which does not match your expectations
We always strive to do our best, but we simply cannot guarantee the highest mark since it sometimes depends on your teacher's or professor's evaluation.
- You requested editing, formatting, proofreading
Whenever you request our company to edit, proofread or format your own paper, its content is kept unchanged Thus, we do not take any liability for claims associated with its content.
When you request a refund and it is confirmed, you will receive your money back not later than 5 business days after the confirmation itself. It's very important for us to underline that we do not pertain to any problems which involve any third parties (banks and so on).
Together with all transaction fees, the money-back option is offered only if its total amount is larger than 10 USD. If you wish to receive a refund instantly, you are offered an opportunity to save this amount on your account to use it for your potential tasks.